This was originally published at ZDNet's Between the Lines. Salesforce.com has unveiled its Service Cloud, a customer service application that's designed for cloud computing and plugged into ...

Salesforce on Wednesday will announce an upgrade to the Service Cloud offering it unveiled back in January, incorporating enhancements to its social networking tools and announcing plans for the ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

Expanded collaboration brings NiCE’s AI-powered CX and intelligent orchestration together with Agentforce in Salesforce Service Cloud, empowering businesses to deliver complete customer service ...

Salesforce has reported multiple contract successes with Workdry, Simplyhealth, and Nexo for its Agentforce platform. Workdry is utilising Agentforce to ...