David Farris, IT manager at the U.S. Department of Agriculture’s Animal Plant Health Inspection Service, has been working for five years to change some of the processes within his 300-employee ...

Every network operations center needs to implement standards for the efficient and effective management and control of its people and resources to meet the needs of its users. Upper management in the ...

When Mead and Westvaco—the country’s two largest forest products and packaging companies at the time—merged in early 2002, Jim McGrane, then the vice president of process development at Mead, was ...

Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...

ITIL is about creating IT operations from a services perspective: Meeting and anticipating customer needs is the goal, not just exacting a technology function. Service-oriented architecture (SOA) is ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...