Facebook may be the most popular Web site in America, but its customer satisfaction score is in the dumps. In fact, Facebook’s customer satisfaction rating is below IRS e-file and in the same ballpark ...

If you ever found yourself in need of customer support for Facebook, how would you go about finding it? If you're like tens of thousands of other people, you might do a quick Google search to locate ...

Are you frustrated with Facebook? You’re not alone. The massive site that has more than 1 billion users worldwide scored the lowest in customer satisfaction among social media sites according to a new ...

TRACY, Calif. -- Facebook and Instagram users have long complained there is no way to get help when hackers take over their accounts. There is no phone number to call, and online help pages lead them ...

Here we dig deeper into Facebook's acquisition of Kustomer and what it means for omnichannel customer service solutions. Facebook’s reported $1 billion acquisition of digital customer service ...

Say you got kicked off Facebook and need to get back on — to talk to friends or run your small business. A Google search for "Facebook Customer Service" can lead to a surprise. A bad one. Imagine that ...

is a Senior Producer on Decoder. Previously, he reported on the technology and gaming industries for more than a decade. Facebook announced a wider availability of its new Customer Chat service today, ...

When Linda’s Facebook account was hacked, she knew exactly what to do: she quickly reset her password, then logged in to assess the damage. Someone had used her account to create a fake business at a ...

Imagine that one day you're kicked off Facebook. It happens, regularly. You may not know why exactly. It looks like an algorithm may have done it — and now you need to reach a human being at the ...